At Cycle chala, we want you to be completely satisfied with your purchase. Here is everything you need to know about our returns and replacement process.
Item was delivered in a physically damaged condition
Item received is different from what was ordered
Returns must be initiated within the applicable return window
Items must be returned in their original condition with tags and packaging
Contact our customer service team to initiate the return process
Our team will verify your return request and eligibility
Schedule a pickup or drop off the item at our store
Our team will inspect the returned item
Process replacement or refund within 2-3 business days
Our customer service team is here to help you with the return process.